Frequently Asked Questions

What is Your Return Policy?

We will gladly replace merchandise for the following reasons:

1. The items were damaged during shipment.
2. The wrong merchandise was shipped to you.
3. The merchandise was defective, spoiled or had a lapsed expiration date when it was received.

Please note that some products manufactured in Europe use a “good through” dating system different from those used in the U.S. In the U.S. the date of July 1, 2008 would read “best if used before 7.1.08” whereas a European product would read “01 07 08” An example of a European product is Schar.

Call us at 1-877-395-2527 or e-mail us at shop@gooddayglutenfree.com within 14 days of receiving your order. You will receive an authorization code and arrangements will be made for either a replacement or credit

What is Your Privacy Policy?

We do not share information about our customers with anyone, anytime, ever. Nor do we use any customer information for generate spam mailings

Where Do You Get Your Product Information?

All product information including ingredients, nutritional facts and additional allergen information posted on this site is obtained from the manufacturer. Remember that product ingredients can change at any time without manufacturer notice and it is the customer’s responsibility to read package ingredient labels carefully before consuming any food. Although we continually check for accuracy we cannot be responsible for spelling, text or pricing errors that may occur. Articles written on the web site are for information purposes only and not diagnosis.

Do You Have A Printed Catalog of Products?

Yes we do have a printed catalog. It is available in PDF form on our home page. Click here if you want to look at it now.

How Do I Order And Receive The Products You Sell?

Products can be ordered on our secure web site. You can also call in your order, fax your order or mail your order.

1. Call in your order: 877-395-2527
2. Fax your order: First print a blank order form (They are at the bottom of the home page). Then go to the website and choose the products that you need. Fill out the order form as required and fax it to us at 847-615-1209.
3. Mail your order: First print a blank order form (They are at the bottom of the home page). Then go to the website and choose the products that you need. Fill out the order form as required and mail it to us at Goodday Gluten Free, 514B North Western Avenue, Lake Forest, IL 60045.

All orders are shipped out every Monday and Thursday.

We cannot offer backorders for sold out products.

We ship internationally to over 400 countries and territories. Please see our international page.

How Much Does It Cost To Ship An Order?

Our shipping rates are determined by the carrier UPS or United States Postal Service (USPS). The best way to see the shipping cost is to place the items you want to purchase into the shopping basket. Then click on the words, “click here to estimate shipping cost” on the shopping basket page. Select your state and zip code on the drop down list and click, “submit”. You can choose between UPS and USPS. Once you are satisfied with your order then push, “continue”. If you do not want to continue with the checkout process then push, “cancel”.

How Secure Is Your Website?

Our website is secured by VeriSign, one of the most recognized and highly respected names in online date security.

Do You Ship Internationally?

Yes. Please go to the International Shipping page for complete details.

How Can I Track My Order?

When your order is shipped you will receive an e-mail with tracking information from the courier. Domestic orders are shipped by UPS and the United States Postal Service (USPS) and have tracking information. International orders are shipped by Priority Mail International but do not have tracking information.

Do You Ship To Military APO Addresses?

Yes we do. All military orders are shipped by United States Postal Service Priority Mail. Shipments to APO addresses can take several weeks and the postal service has no tracking on military shipments.